General Questions
What is Sublimation? How long will it take to manufacture the custom uniforms? Are there minimums? Can I order fill-ins? Can I order Teamwork stock and ProSphere custom uniforms together? Can I return ProSphere custom uniforms? What is ProSphere Plus?How do I apply Numbers on my uniform? How do I apply Names on my uniform? How do I change the Numbers or Texts I applied to my uniform?

Graphics
What are Anchor Points? How do I apply ProSphere graphics to my uniform? How do I upload graphics and apply them to my uniform?
How do I access a previously uploaded graphic after uploading? What are the technical requirements for uploading graphics? Are there any content requirements when uploading graphics? How do I remove a background from my uploaded graphic? What if the background of my image is not completely removed? How do I change the graphics I applied to my uniform? Can I flip my graphic?

Team Roster
How do I upload a team roster form in an Excel or CSV file? Can I order team uniforms with and without player names? How do I edit my uniform from the Team Roster page? How do I get two uniforms with the same name and size? How do I order a Youth top but Adult bottom or vice versa?

Placing Orders
How do I place my Team Order? Can I use a Tablet to create my order? Will I receive a proof of my order? How do I place an order for something that is not offered on your website?

Retrieval Codes
What is a Retrieval Code? How do I get a Retrieval Code? How do I get a new Retrieval Code? How can I find my Retrieval Codes?
How can I access an old retrieval code?

FAQS

General Questions

What is Sublimation?

Sublimation is a process in which uniforms are dyed with colors, logos, numbers, team names and player names right into the fabric during the manufacturing process. That means uniforms are shipped to you already embellished in vibrant colors that will never crack or peel. They last longer, look, and perform better than any other team uniform.

How long will it take to manufacture the custom uniforms?

ProSphere custom uniforms have the following options:
• 10 business day standard manufacturing time from order submission.
•  5 business day expedited manufacturing option available for an additional 15% of the merchandise total.
•  3 business day manufacturing option available for an additional 50% of the merchandise total.

ProSphere Plus custom uniforms have a standard 14 business day manufacturing time from order submission. Please check with your dealer for actual delivery times.

Are there minimums?

There are no minimums. Please note, authorized dealers may have their own policies on minimum orders, however ProSphere has no minimum order requirements. Please check with your dealer for their ordering requirements.

Can I order fill-ins? Back to top

Yes. Please let your authorized dealer know what you need and they will work with you.

Can I order Teamwork stock and ProSphere custom uniforms together?

Yes. Please request this from your authorized dealer and they will help you do this.

Can I return ProSphere custom uniforms? 

Please work with your authorized dealer in regards to any issues you have with your uniform.

What is ProSphere Plus?

ProSphere Plus is a fully customized solution that allows for unlimited customization beyond the designs available online. Please contact a Teamwork Dealer for more information.

How do I apply numbers on my uniform? Back to top

1. Start by clicking Text from the Customize tab.
2. Select the Numbers button.
3. Enter your player number.
4. Select your font from the Font Options drop-down menu.
5. Click the Colors tab, then click the Fill Color tab and select a primary color for your number. If outlines are needed, click the drop-down arrow on the tabs marked “Outline Color 1” and “Outline Color 2”.
6. Once you have selected a Primary, Secondary and Accent color for your text graphic, then click the Select Location & Size button.
7. Anchor points show where the uploaded graphic can be applied. Select the graphic location by clicking on the desired anchor point location. The anchor point will change to a solid blue when you are done. Note: Some anchor points only offer limited size selection. In such case, try using a different anchor point that allows for a bigger size option.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I apply names on my uniform?

1. Start by clicking Text from the Customize tab.
2. Select the Team Name button.
3. Enter your team name.
4. Select your font from the Font Options drop-down menu.
5. Select your Font Orientation from the drop-down menu.
6. Click the Colors tab, then click the Fill Color tab and select a primary color for your number. If outlines are needed, click the drop-down arrow on the tabs marked “Outline Color 1” and “Outline Color 2”.
7. Once you have selected a Primary, Secondary and Accent color for your text graphic, then click the Select Location & Size button.
8. Anchor points show where the uploaded graphic can be applied. Select the graphic location by clicking on the desired anchor point location. The anchor point will change to a solid blue when you are done. Note: Some anchor points only offer limited size selection. In such case, try using a different anchor point that allows for a bigger size option.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I change the numbers and texts I applied to my uniform?

Select Remove Text to remove your text or Change Text Colors to change your colors. Note: You may also select any tab at any time to make edits.

Change Graphic Location

1. Select the View All Anchor Points button to change the location of your graphic.
2. Select the graphic location by clicking on the desired anchor point location. The anchor point will change to a solid blue color, outlined in yellow when you are done.
Change Graphic Size
1. Click the drop-down menu to select a different size for your text.

 

 

 

 

 

 

 

 

 

 

 

Graphics

What are anchor points?

Anchor points represent the predefined locations on the uniform that accepts the placement of names, numbers, texts, graphics etc. A white circle with blue outline stands for open anchor points. The anchor point turns into a solid blue color, outlined in yellow when a name, number or graphic has been added.

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I apply ProSphere graphics to my uniform?

ProSphere has a wide selection of clipart that you can use on your uniform design.

1. Simply go to Graphics under the Customize tab.
2. Click the Graphics tab to choose and select your graphic from the available clipart categories.
3. Click the Customize Graphic button to colorize your art.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Once you have selected a Primary, Secondary and Accent color for your clipart graphic, then click the Select Location & Size button.
5. Anchor points show where the uploaded graphic can be applied. Select the graphic location by clicking on the desired anchor point location. The anchor point will change to a solid blue color, outlined in yellow when you are done.

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I upload graphics and apply them to my uniform?

1. Start by clicking Graphics from the Customize tab.
2. Select the Upload button and click the Browse image link.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a. If the image passes all requirements you may click on the Apply Image button or select the Upload another image link.

 

 

 

 

 

 

 

 

 

 

 

 

 

b. If the image doesn’t pass all requirements you may select the checkbox option to have ProSphere’s in-house design service fix the artwork for a $25 fee, or select the Upload another image link.

c. By default, ProSphere automatically removes the image background color. You may opt not to have the background color removed by checking the box, Don’t remove my image background color.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. Name your image and click the Upload Image button.
4. Anchor points show where the uploaded graphic can be applied. Select the graphic location by clicking on the desired anchor point location. The anchor point will change to a solid blue when you are done.

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I access a previously uploaded graphic after uploading?

From the Graphics tab, select the My Locker tab. You will be prompted to input your e-mail address. All graphics associated to this e-mail address will then be displayed and can be applied.

What are the technical requirements for uploading graphics? 

When uploading graphics, ProSphere can support formats such as:

• AI, BMP, JPG, PDF, PNG, PSD, and TIFF (Illustrator 9 and higher), and PICT (for Macintosh only)
• TIF, GIF and JPG images should be at least 150 dpi.
• Graphics must be a minimum of 700 x 700 pixels

Vectorized formats like PSD and PNG are recommended because they can be scaled indefinitely up or down without losing image quality. If you have any questions, please contact your authorized dealer.

Are there any content requirements when uploading graphics?

We ask that you do not use obscene, profane or threatening language in any uploaded graphic that will be exhibited on our website, in e-mails or on customized uniforms. Examples of user submitted content that is prohibited include:
1. Content that is illegal, or could facilitate the violation of any local, state or federal laws.
2. Content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, inflammatory or otherwise objectionable.
3. Content deemed in violation of ProSphere and Teamwork Athletic Apparel rules and policies. ProSphere reserves the right to reject any text or graphic submission deemed to violate any of the above content issues.

Vectorized formats like PSD and PNG are recommended because they can be scaled indefinitely up or down without losing image quality. If you have any questions, please contact your authorized dealer.

 

 

 

 

 

 

 

 

 

 

 

 

How do I change the graphics I applied to my uniform? Back to top

The colors or size of the graphic may be changed from the Graphics tab.

Note: Colors can only be changed on graphics available from the stock graphic library. Any custom uploaded graphics will be matched to Teamwork Standard colors.

Remove Graphic
To remove the Graphic select the Remove Graphic link.
Change Graphic Location
1. Select View All Anchor Points button to change the location of your graphic.
2. Select the graphic location by clicking on the desired anchor point location. The anchor point will change to a solid blue color, outlined in yellow when you are done.
Change Graphic Colors
1. Click the Change Graphic Colors link to return to the color options.
Change Graphic Size
1. Click the drop-down menu to select a different size for your graphic (ProSphere clipart graphics only).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I remove a background from my uploaded graphic?

The background is automatically removed by default. If you would not like the background automatically removed, there is a checkbox option available when uploading a graphic to disable this option. See How do I upload graphics and apply them to my uniform for more details.

 

 

 

 

 

 

 

 

 

 

 

 

 

What if the background of my image is not completely removed?

Teamwork’s in-house design team will automatically remove any portions of the background that may still remain after it is removed.

Can I flip my graphic?

Any graphics placed on a sleeve or shoulder anchor point can be flipped by clicking the Flip Graphic link.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Team Roster

How do I upload a team roster form in an Excel or CSV file? 

1. Click the Upload Roster link on the roster page. Note: You may also click the Download Roster Template link. This will download as an Excel File and will allow for the roster to be filled out. Once you have completed your roster, save the roster file to your computer.
2. Select the Browse button to upload it. The roster will then be filled out online.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Can I order team uniforms with and without player names? 

Yes you can. Just design your uniform and complete your roster. Any roster lines (names or numbers) left blank will not be applied to that item. Once complete, submit your design to your Authorized Teamwork Dealer. They will help you from there.

How do I edit my uniform from the Team Roster page?

1. Click the Modify Items button to display the drop-down menu options.
2. Select the Uniform link to edit your uniform. Note: This link will take you back to the starting point of configuration.
3. Make the necessary changes and click on Finished, Go to the Team Roster button to get back to the Team Roster.
Note: Do not click the back button on your browser or you will be taken out of the design experience page.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I get two uniforms with the same name and size?

Ordering multiple quantities of the same uniform is very easy.

1. In the Player Information section of the Team Roster page, add the player name, number, category (men or boys for example) and size.
2. To order multiples of this uniform, simply add an order quantity in the Qty box. If you are ordering a uniform that includes both a jersey and short, please remember to include the quantity you need for the short.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I order a Youth top but Adult bottom or vice versa?

You can mix a player uniform to include both a youth and adult size. You will need to enter that player order on two different lines in the Team Roster section.

1. At the Team Roster page, enter a line for only the player’s jersey. Include the name, number, quantity, category (the adult or youth option) and the size. Leave all of the bottom information blank.
2. On the next line on the Team Roster page, enter just the information for the short. Select the Category (should be the opposite selection from the jersey) then add the bottom quantity and size.

 

 

 

 

 

 

 

 

 

 

 

 

Placing Orders

How do I place my Team Order?

Once you have finished your ProSphere design, it is very easy to place your order:

1. First, design your uniform and select the Save icon after you have filled out your Team Roster. Write down your Retrieval Code.
2. Select the Dealer Locator link at the top right hand corner of every page.
3. Enter your ZIP Code and email address.
4. We will send you a list of contact information for Authorized ProSphere/Teamwork Dealers in your area within 1-2 business days.
5. Contact an authorized ProSphere dealer and provide them your Retrieval Code so they can place your order.

Can I use a Tablet to create my order?

Yes, our site is Tablet friendly.

Will I receive a proof of my order?

Yes. You will also be able to view all your proofs by size if desired. Please work with your authorized ProSphere dealer to review your proof within 48 hours after placing your order.

How do I place an order for something that is not offered on your website?

Please contact your authorized ProSphere dealer. We would be happy to work with them in meeting your needs on your specialized request.

Retrieval Codes

What is a Retrieval Code?

A Retrieval Code is a unique, alpha-numeric code that is assigned to identify every ProSphere uniform saved. Entering a Retrieval Code into the ProSphere Uniform Retrieval Code area will retrieve that uniform exactly as designed. It’s the easiest way to modify the design or place a re-order.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I get a Retrieval Code? 

A Retrieval Code is auto-generated every time you Save, or add a ProSphere uniform to your cart.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How do I get a new Retrieval Code?

You can get a new Retrieval Code on an existing ProSphere uniform by changing and then saving the new ProSphere design.

1. Retrieve your previous design by entering the Retrieval Code.
2. Then make your design changes (change colors, graphics, etc.).
3. Then click the Save icon to save this new design.

How can I find my Retrieval Codes?

Retrieval Codes can be found in the following locations:
1. A pop-up will list the Retrieval Code as soon as you save your ProSphere design.
2. You will be prompted to enter your e-mail address when saving a ProSphere design. This Retrieval Code will automatically be e-mailed to you when it is saved.
3. Codes will be located inside the neck or waist of each piece of your uniform.
4. You can contact your authorized ProSphere dealer to have them provide your code to you.

How can I access an old Retrieval Code?

Codes that are completely numeric can be accessed in the OLD ProSphere experience.

Codes that start with “RC” can be accessed in the NEW ProSphere experience.

To access either the old or new ProSphere experience, simply click the NEW or OLD navigation button in the bottom corner of the ProSphere landing page.